Welcome and Thank You for joining the Marchand Environmental family!

Please take a moment to review a few details below regarding Residential Household Waste and Recycle Disposal.

 

Each customer is issued a Marchand Environmental (ME) heavy-duty trash and, if requested, a recycle toter with attached lid. The wheels and handles make it easier for any resident to move the toter to the end of driveway/curbside for pickup. These toters are the property of ME with a replacement value of one hundred dollars ($100).

 

Toters need to be curbside by 6am on your scheduled pickup day. If the toters are not by the curbside, our drivers are unable to pick them up. Unless other arrangements have been made with ME prior to your scheduled pick up day.

 

These toters are specifically designed for efficient pickup and emptying using the mechanical arms on our disposal service trucks. Items outside of toters are unable to be picked up. 

 

Items that are prohibited to be thrown in trash included

•  Recyclable Items
•  Building Materials
•  Metals
•  Batteries
•  Leaves and Yard Waste
•  Mattresses
•  Textiles
•  Treated and Untreated Wood and Wood Waste
•  Large Appliances
•  Tires

   

Recyclable items include

•  Food and Beverage Cans
•  Plastic Bottles, Jar, Jugs and Tubs
•  Glass Bottles and Jars
•  Paper and Cardboard – mixed paper, newspaper, magazines, and boxes.

 

Make sure all recyclables are empty and rinsed. Boxes need to be broken down to fit in toter.

   

Items that are not recyclable are

•  Garbage
•  Plastic Store Bags or Plastic Wrap – return to retail
•  Items with food or liquid
•  Clothing or Linens – use donation programs
•  Batteries-all types
•  Fluorescent Bulbs & Mercury Products
•  Hoses, Wires, Chains, or Electronics – otherwise known as tanglers.

 

Do not bag or tie your recyclables.

If you are not sure, call our office 508-962-4887

 

Dumpster Disposal Services Available:

We offer dumpsters for household waste ranging from 2 yards to 10 yards capacities, with weekly or bi-weekly pickup schedules. We will coordinate with you for optimal placement, ease of access for you and our drivers.

Junk Removal:

Large items, electronics and other waste not permitted in the toters can be removed from your site for a nominal fee. Contact our office to schedule a pickup and rates.

By phone, text, email, or in person, you, hereinafter referred to as Customer, have hired Marchand Environmental, hereinafter referred to as ME, for weekly or bi-weekly solid waste and, if applicable, recyclables collections. For all intent and purposes, this is considered a contract.

 

Payments:

ME shall invoice Customer on a monthly (dumpsters only), quarterly or annually basis. Customer shall be obligated to make full payment to ME within thirty (30) days from date of ME’s invoices. 

 

Suspension:

For all unpaid Customers, ME will send statements indicating the past due balance and assess a $25.00 late penalty. After 45 days from original invoice, all unpaid Customers will have their services suspended. Any unpaid Customers, whose service are suspended for non-payment, or for any other reason, shall be obligated to pay open invoices including all late fees before service is recommenced.

 

Reactivate Services Fee:

For customers who have had their services suspended and have paid all outstanding monies, there will be a $50 fee to reactivate services.

 

Non-Payment Cancellation:

For all unpaid Customers, whose services are suspended for 45 days from original suspension date will be cancelled and toters will be picked up. Toters are the property of ME and can be picked up at any time.

ME will forward all outstanding debt to a collection agency. The collection agency reports to the credit bureaus.

 

Cancellation:

Cancelations need to be in writing through text and/or email within 30 (thirty) days of your next billing cycle. We ask you to provide your name, address and reason for cancelation along with the date you would like to cancel.

If cancelation is made within a billing cycle there will be a cancelation charge of 35% of your amount due from the time you cancel to the end of your billing cycle. You will be responsible for the payment of services prior to cancelation along with the cancelation and cart pick-up fee.

 

If you are moving, we ask to give a 60 (sixty) day notice prior to your new billing cycle. Should you close during your billing cycle there may be a waiver of the cancelation fee. We ask you provide the closing date in your cancelation notification.

 

All cancelations are circumstantial and Management will make decisions at that time. 

There will be a $50.00 (fifty dollar) toter pick up fee for all cancelations.

 

Rate Change:

Rate of compensation shall remain effective for a period of one (1) year. The rate of compensation shall thereafter be assessed for possible adjustment once each year on the anniversary date. 

 

Additional Trash Collection:

If any Customer requests an additional day of collection by ME on a day that differs from such Customer’s regularly scheduled trash pick-up day, Customer shall be charged and obligated to pay an additional fee. This fee shall be included in Customer’s next invoice.

 

Damaged Toters:

Damage to toters outside of normal wear and tear may be charged to Customers if found the damage was done intentionally.  These toters are the property of Marchand Environmental with a replacement value of one hundred dollars ($100).

 

Refunds:

All refunds are at the discretion of management and are a case by case scenario.

 

Paused Services:

It is the Customers responsibility to notify ME for pause in services and when to resume services.